Gaya APA
Fitzsimmons, James A., Fitzsimmons, Mona J.. (2011).
Service management : operations strategy, information technology (7th. Ed.).
Singapore:
McGraw-Hill.
Gaya Chicago
Fitzsimmons, James A., Fitzsimmons, Mona J..
Service management : operations strategy, information technology.
7th. Ed.
Singapore:
McGraw-Hill,
2011.
Text.
Gaya MLA
Fitzsimmons, James A., Fitzsimmons, Mona J..
Service management : operations strategy, information technology.
7th. Ed.
Singapore:
McGraw-Hill,
2011.
Text.
Gaya Turabian
Fitzsimmons, James A., Fitzsimmons, Mona J..
Service management : operations strategy, information technology.
7th. Ed.
Singapore:
McGraw-Hill,
2011.
Print.