Gaya APA
Zeithaml, Valarie A., Bitner, Mary Jo, Grenler, Dwayne D.. (2013).
Service marketing: integrating customer focus across the firm (6th, Ed.).
Singapore:
McGraw-Hill.
Gaya Chicago
Zeithaml, Valarie A., Bitner, Mary Jo, Grenler, Dwayne D..
Service marketing: integrating customer focus across the firm.
6th, Ed.
Singapore:
McGraw-Hill,
2013.
Text.
Gaya MLA
Zeithaml, Valarie A., Bitner, Mary Jo, Grenler, Dwayne D..
Service marketing: integrating customer focus across the firm.
6th, Ed.
Singapore:
McGraw-Hill,
2013.
Text.
Gaya Turabian
Zeithaml, Valarie A., Bitner, Mary Jo, Grenler, Dwayne D..
Service marketing: integrating customer focus across the firm.
6th, Ed.
Singapore:
McGraw-Hill,
2013.
Print.