Gaya APA
Kincaid, Judith W. (2003).
Customer relationship management getting it right .
Upper Saddle River, NJ:
Prentice-Hall.
Gaya Chicago
Kincaid, Judith W.
Customer relationship management getting it right.
Upper Saddle River, NJ:
Prentice-Hall,
2003.
Text.
Gaya MLA
Kincaid, Judith W.
Customer relationship management getting it right.
Upper Saddle River, NJ:
Prentice-Hall,
2003.
Text.
Gaya Turabian
Kincaid, Judith W.
Customer relationship management getting it right.
Upper Saddle River, NJ:
Prentice-Hall,
2003.
Print.