Gaya APA

Fitzsimmons, J, A., Fitzsimmons, M, J. (2011). Service management : operations strategy, information technology (7th. Ed.). Singapore: McGraw-Hill.

Gaya MLA

Fitzsimmons, James, A.., Fitzsimmons, Mona, J.. "Service management : operations strategy, information technology". 7th. Ed. Singapore: McGraw-Hill, 2011. Text.