Gaya APA

Gordon, J, [. (2003). The Pfeiffer bool of successful conflict management tools: the most enduring, effective, and valuable training activities for managing workplace conflict . Market Street, CA.: Pfeiffer.

Gaya MLA

Gordon, Jack, [Editor]. "The Pfeiffer bool of successful conflict management tools: the most enduring, effective, and valuable training activities for managing workplace conflict". Market Street, CA.: Pfeiffer, 2003. Text.