Gaya APA
Fottler, Myron D., Ford, Robert C., Heaton, Cherrill P.. (2011).
Achieving service excellence : strategies for healhcare (2nd. Ed.).
Chicago:
Healt Administration Press.
Gaya Chicago
Fottler, Myron D., Ford, Robert C., Heaton, Cherrill P..
Achieving service excellence : strategies for healhcare.
2nd. Ed.
Chicago:
Healt Administration Press,
2011.
Text.
Gaya MLA
Fottler, Myron D., Ford, Robert C., Heaton, Cherrill P..
Achieving service excellence : strategies for healhcare.
2nd. Ed.
Chicago:
Healt Administration Press,
2011.
Text.
Gaya Turabian
Fottler, Myron D., Ford, Robert C., Heaton, Cherrill P..
Achieving service excellence : strategies for healhcare.
2nd. Ed.
Chicago:
Healt Administration Press,
2011.
Print.