Gaya APA

Panagacios, T. (2012). The Ultimate guide to business process management: everything you need to know and how to apply ... . USA: Thedore Panagacos.

Gaya MLA

Panagacios, Theodore. "The Ultimate guide to business process management: everything you need to know and how to apply ...". USA: Thedore Panagacos, 2012. Text.