Gaya APA
Gaspersz, V.
(2002).
Total quality management
(
Cet. 2.)
.
Jakarta:
Gramedia Pustaka Utama.
Gaya MLA
Gaspersz, Vincent.
"Total quality management".
Cet. 2.
Jakarta:
Gramedia Pustaka Utama,
2002.
Text.