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Gaspersz, Vincent. (2002). Total quality management (Cet. 2.). Jakarta: Gramedia Pustaka Utama.

Gaya Chicago

Gaspersz, Vincent. Total quality management. Cet. 2. Jakarta: Gramedia Pustaka Utama, 2002. Text.

Gaya MLA

Gaspersz, Vincent. Total quality management. Cet. 2. Jakarta: Gramedia Pustaka Utama, 2002. Text.

Gaya Turabian

Gaspersz, Vincent. Total quality management. Cet. 2. Jakarta: Gramedia Pustaka Utama, 2002. Print.