Gaya APA

Lovelock, C, H. et al (2007). [Principles of Service Marketing and Management. bah. Indonesia] Manajemen Pemasaran Jasa (Cet.2). Jakarta: Indeks.

Gaya MLA

Lovelock, Chritoper, H.. et al. "[Principles of Service Marketing and Management. bah. Indonesia] Manajemen Pemasaran Jasa". Cet.2 Jakarta: Indeks, 2007. Text.