Gaya APA

Dutta, S., Manzoni, J. (1999). Process Reengineering, Organizational Change and Performance Improvement . London: McGraw-Hill.

Gaya MLA

Dutta, Soumitra., Manzoni, Jean-Francois. "Process Reengineering, Organizational Change and Performance Improvement". London: McGraw-Hill, 1999. Text.