Gaya APA
Ross, Joel E. (1995).
Total Quality Management : text, Cases and Readings (2nd Ed.).
Singapore:
SSMB.
Gaya Chicago
Ross, Joel E.
Total Quality Management : text, Cases and Readings.
2nd Ed.
Singapore:
SSMB,
1995.
Text.
Gaya MLA
Ross, Joel E.
Total Quality Management : text, Cases and Readings.
2nd Ed.
Singapore:
SSMB,
1995.
Text.
Gaya Turabian
Ross, Joel E.
Total Quality Management : text, Cases and Readings.
2nd Ed.
Singapore:
SSMB,
1995.
Print.