Gaya APA

Abkowitz, M, D. (2008). Operational risk management : a case study approach to effective planning and response . New Jersey: ISTE & John Wiley & Sons.

Gaya MLA

Abkowitz, Mark, D. "Operational risk management : a case study approach to effective planning and response". New Jersey: ISTE & John Wiley & Sons, 2008. Text.