Gaya APA

Haksever, C, (. (2000). Sevice management and operations (2nd. Ed.). Upper Saddle River, NJ: Prentice Hall.

Gaya MLA

Haksever, Cengiz, (Peng.Tambahan). "Sevice management and operations". 2nd. Ed. Upper Saddle River, NJ: Prentice Hall, 2000. Text.